WebFax Tutorial

Introduction

Getting Started

• Changing Your PIN

The Basics

• Logging In
• Managing Faxes
• Sending a Fax From Your Computer

Advanced

• Configuring Notification
• Configuring Group Messaging
• Billing Info/Call History
• Sent Fax Log

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Introduction
Your new NetSolutions WebFax is a personal fax number for receiving faxes that doesn't require a fax machine. People wishing to send you a fax simply dial your NetSolutions WebFax and send the fax. The NetSolutions WebFax receives and stores the fax. You may view and forward the fax from any Web-enabled computer. You can even be notified of new Fax messages on your PC or digital cell phone. This tutorial will guide you through the process of setting up and customizing your new NetSolutions WebFax, and explain how to use its basic and advanced features. If you have questions, you may contact customer service by calling 1-800-722-1301 option 3, then 2.

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Getting Started
This information will assist you in beginning to use your new NetSolutions WebFax. At this point you should have received your NetSolutions WebFax and temporary PIN. This section of the tutorial covers the following:

• Changing your PIN

Changing Your PIN
When you first log into your service via the web, it is important to change your PIN from the temporary PIN you were provided. The new PIN must be between 6 and 10 digits and cannot start with 0. Also, the system will not allow a PIN that uses repeating numbers such as 222222 or an easily recognized pattern such as 123456.

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The Basics
This information will assist you with learning to use the basic features of the NetSolutions WebFax. This section of the tutorial covers the following:

• Logging In
• Managing Faxes

Logging In
In order to customize and manage your NetSolutions WebFax you must log into the web site at www.intermedia.net/netsolutionslogin. Once logged in, you will be able to view and forward faxes as well as manage other aspects of your service such as changing your PIN, and view your Call History.

Managing Faxes
Your NetSolutions WebFax acts as your fax machine for incoming faxes. Callers send faxes to your NetSolutions WebFax, which recognizes the call as a fax and stores it for you. You may then access the fax via the Web. Faxing Highlights:

• WebFax will store a maximum of 1024 faxes before becoming full and rejecting incoming faxes. Make sure to delete unwanted faxes.
• WebFax will store your faxes for 90 days before automatically deleting faxes older than 90 days.
• Forward received faxes to any fax machine via the web
• View faxes via your Web account in a variety of formats.
• Forward received faxes via email

Sending a Fax From Your Computer
WebFax allows you to send any document from your computer to any fax machine and/or the Fax Mailbox associated with your fax service. First, you must download and install the Fax Upload program which is found in Tools and Files section of your personal web account.

Once you have installed the Fax Upload program, you can send any printable document from your Internet-connected Window’s based computer to any fax machine(s) and/ or to your Fax Mailbox associated with your WebFax service.

To Upload/Send a Fax From Your Computer:

Step 1: Ensure your computer is connected to the Internet.

Step 2: Open the document you wish to send as a fax.

Step 3: Select File, then Print.

Step 4: From the Print Dialog box, select “Upload New Fax.”

Step 5: Determine if you want to send the document to a fax machine(s) and/ or if you want to send it to your Fax Mailbox.

Step 6 a: If you choose to send the document to one or more fax machines, enter the 10 digit fax number(s) in the field provided. For multiple fax machines, separate each fax number with a semi-colon, or press CTRL and Enter to enter each fax number on a separate line. The document will be received by the destination fax machine(s) as if you sent it from a fax machine.

Step 6b: If you choose to upload the document to your Fax Mailbox, you will be able to manage the fax through the Web, or any touch-tone phone. In other words, you can handle it as if it were a fax that you received directly from a fax machine so you can forward it to a fax machine, forward it via email, and view it with PDF, TIFF or JPG

Step 7: Click the Upload button to send the fax to one or more fax machines and/or to send it to your Fax Mailbox.

Note: Depending on the size and type of document you are faxing, and the speed of your Internet connection, uploading may take up to 1 second per page.

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Advanced
The previous section of this tutorial introduced you to the NetSolutions WebFax Basics.

This section of the tutorial covers the following:

• Configuring Notification
• Configuring Group Messaging
• Viewing Billing Information and Call History

Configuring Notification
Your NetSolutions WebFax has the ability to notify you of new fax messages, which can save you time and increase your efficiency. Notification is available via email or on your mobile device.

Notification Highlights:

• Displays the type of message (fax received)
• Displays the number of new Fax messages in your mailbox
• Displays the Caller ID of the person who sent the fax
• Provides a link to the new fax
• Provides notification for sent faxes that were undelivered
• Provides notification for sent faxes that were delivered

Configuring Group Messaging
Group Messaging allows you to forward fax messages from one Mitel NetSolutions user to another. If there are multiple people who have Mitel NetSolutions fax service, you can create lists to send broadcast messages and forwarded messages. With Group Messaging, you can:

• Forward fax messages to one or more people
• Create and send broadcast messages to one or more people
• Quickly and easily create and manage group list via the Web

Billing Info/Call History
WebFax allows you to view your Billing Info (invoices) and Call History through the Web site. You may view billing information and call history for specific months and years. Billing Information shows your monthly charges and taxes and Call History details every call made to and from your WebFax.

Sent Fax Log
Anytime you send a fax from your NetSolutions WebFax, an entry is made in your Sent Fax Log which is accessible via the web. The Sent Fax Log shows time and date the fax was sent, phone number or email address the fax was sent to and whether the fax was delivered or not. If the fax failed to be delivered, the Sent Fax Log will tell you why it failed.



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