Directing Calls
Your SmartNumber receives calls and then routes them to your current location. You can send calls to any phone or location, allowing important calls to reach you. We refer to this feature as Directing Calls.
How is this possible?
Simple. Your SmartNumber is essentially your own virtual phone system. Similar to most phone systems, your SmartNumber comes with several Extensions that identify the locations where calls can be directed such as your office or cellular phone. An Extension can ring at one phone or multiple phones one after another. Each Extension is represented by a 2-digit number (10, 20, 30, etc.) and a name that you designate.
Tip: The first time you change to an extension you have never used, place a call to your SmartNumber to confirm the call is handled the way you intended.
Please note that Directing Calls with SmartNumber works differently from other call forwarding services that only forward from one phone to another. With SmartNumber, all calls are received by the SmartNumber system first, and then are sent off to the various locations you choose. This gives you greater flexibility in how each call is handled.
Phone Interface
To Direct Calls Using the Phone:- During the initial ring or the greeting, enter your PIN
- From the Main Directory, touch 2 to direct calls.
- Touch in the 2-digit Extension of where you want your calls to go.
List of Basic Extensions:
10- Home Office
20- Office
30- Cellular Phone
40- Open
70- Voicemail
71- Extended Absence - Touch (*) or hang up to keep the Extension active until you manually select another Extension. You can also set a timer by touching in the hours and minutes. For Example, for 1 hour and 30 minutes, touch 130.
Web Interface
To Direct Calls Using the Web:- Once logged into the website, click the “Change” button at the top of the page next to the words “Current Active Extension”
- Select any Extension you wish to activate