Basic Extension Types

Your SmartNumber comes with several pre-configured Extensions that identify the locations to which your calls can be directed. For example, your office or cellular phone can be an extension. Each extension is represented by a 2-digit number (10,20,30, etc.) and a name that you can designate.

Standard pre-configured Basic Extensions are:
10 - Home Office
20 - Regular Office
30 - Cellular phone
40 - Open
70 - Voicemail
71 - Voicemail

Your company may have designed additional or different pre-configured Extensions for you. For a complete list of your pre-configured Extensions, login to your AccessLine web account and click on Call Manager.

Note: You may also be pre-configured with a set of Advanced Extensions; these are described in the Advanced section of this tutorial.

Below is a list of Standard pre-configured Basic Extensions.

Ext. #	Name	Routing	Greeting	Best Used
10	Home Office	Home, then to voicemail	Introduction	When working from your home office.
20	Office	Office, then to voicemail	Introduction	When working from your Office.
30	Cell	Cell then to voicemail	Introduction, with Acknowledge Call Forwarding (system says "Please Hold" and caller hears hold music until user connects).	When cell phone use is authorized and you are not in your regular office or home office.
40	Open	Open number entered "on-the-fly" daily	Introduction	A temporary number that is not used regularly. For example, a temporary office.
70	Voicemail	Straight to voicemail	Unavailable Greeting such as: "Hi, this Joe Smith and I am not able to take your call at this time. Please leave me a message and I will return your call as soon as I can."	Nights and weekends and forwarding from other extensions above if you are unavailable.
71	Voicemail	Straight to voicemail	Extended Absence Greeting such as: "Hi, this Joe Smith and I will be out of the office for the week, returning September 26."	Nights and weekends and forwarding from other extensions above if you are unavailable.