Recording Your Name and Greetings

The first time you log into your SmartMessage through the phone, you will be prompted to record your Name (used for forwarding voicemail), an Introduction (used for greeting callers) and your unavailable greeting (when you can't take calls). It is important to complete these steps prior to taking calls.

Your Introduction is a greeting that plays regardless of how you choose to route your calls. Unlike a typical voicemail system, your callers hear it first, before calls are forwarded to you at your current location. If your line is busy or unanswered, a separate automated greeting prompts callers to leave a message. Your Introduction should be a general greeting and SHOULD NOT prompt callers to leave a message.

Important - The General Introduction we recommend is;
"Hi, this is (Your name). You've reached my SmartMessage..."