Configuring Unanswered Calls Setup

Unanswered Call Setup allows you to determine how calls to your office that go unanswered will be handled. You can choose how many times your office phone will ring and what happens if you don’t answer. You may choose to either send callers to voicemail, another phone, multiple phones at the same time, or multiple phones in a specific order. Initially, your service is configured to ring your office 3 times then send callers to voicemail.

NOTE: If your office phone is answered by an automated attendant or receptionist, the Follow-Me Number will not be able to redirect the call based on your Unanswered Call settings.

Web Interface

Using the Web

To configure Unanswered Calls Setup:

1. Go to exchange.intermedia.net/ControlPanel/Login?ClientType=Voice.
2. Enter your SmartVoice Follow-Me Number and PIN.
3. Click the Call Manager Tab.
4. Click the Unanswered Call Setup button.
5. Select how many times your office phone will ring.
6. Select what happens if you don’t answer your office phone. You may choose from:
   • Send callers to voicemail
   • Send callers to a phone number of your choice
   • Send callers to up to 5 numbers at the same time so that you may take the call on any of the ringing phones
   • Send callers to up to 5 numbers in a specific order so that you may take the call on a specific ringing phone
7. Click Save to save and activate your changes.