Getting Started

As you use this tutorial to learn about the various features of your SmartVoice Automated Attendant and how to configure them, you will need to develop an idea of how you want the system to answer your calls and which options you want to provide to callers. See ""Examples"" to view how various SmartVoice Automated Attendant features can be used.

Here are a few things to keep in mind when setting up your SmartVoice Automated Attendant:

• How will your SmartVoice Automated Attendant route calls?
• Which people within your company do you want to be reachable through this SmartVoice Automated Attendant?
• What outgoing information do you want to provide to callers?
• Do you want callers to be able to Dial by Name or Dial by Extension to reach employees?
• Will you want different options played to callers after hours?
• Will it be necessary to create a Weekly Schedule that automatically activates different Menus based on time of day and day of week?