Placing Test Calls

Once you have completed setting up your Menus, Bulletins, Extensions and Hunt Groups and have recorded the associated greetings, it is important to place test calls and ensure your Hosted PBX Automated Attendant is configured correctly.

Call your Hosted PBX Automated Attendant and:

• Check that the Menu Options you have setup match with your greetings.
• Check that the Menu Options transfer to the right destinations.
• Check that Dial by Name and Dial by Extension transfer to the appropriate Extensions.
• Make sure there are no unintentional “dead ends” that callers may reach.
• Make sure you have recorded greetings for all Menus and Bulletins.
• Make sure you have recorded names for all Extensions.
• If you have created a Weekly Schedule, make sure it is turned on.